"I've known Bob for a dozen years and I was impressed with his business acumen from Day 1. It was Bob who 10 years ago convinced my predecessor to implement a senior management succession program that ultimately shaped today's senior leadership team. It was Bob who was instrumental in helping me navigate through the minefield of the CEO succession process. And today, Bob is applying his 25+ years of experience to coach me individually, and the entire Waste Management leadership team collectively, in the development and implementation of a cultural change initiative. None of Bob's work with us over the past 12 years has been easy, but Bob's thoughtful, intelligent, strategic approach has put us on the path to success."